• French (Fr)
  • English (United Kingdom)

Your Tour operator for Namibia, Botswana,
and South Africa







  • voyage namibie 01
  • voyage namibie 03
  • voyage namibie 05
  • voyage namibie 06
who are we ? terms of sale

Terms of sale

Tourmaline Safaris provides its services subject to the terms and conditions imposed by the terms of sale.


1 – Definitions - 
Guests and passengers mean all individuals, groups, companies and/or other legal entities using Tourmaline Safaris’ services, and includes passengers’ agents.
Services mean the provision of transport and/or accommodation and/or meals proposed by Tourmaline Safaris and accepted by the passenger.
Partners mean every entity, organisation, company, hotel, car rental company and air service company providing all or part of its services to Tourmaline Safaris.
Departure means the planned departure date for the beginning of the services.

2 – Quotation -
a - Every quotation is subject to the availability of accommodation and vehicles at the time of the reservation of the service.
b - Any change in itinerary will lead to a change in price.
c - Quotations are based on existing rates on the day of quotation. If, due to inflation, the rates of hotels or other services (accommodation, fuel, taxes, exchange rates, entry fees, etc.) change, Tourmaline Safaris has the right to change the price of its quotations accordingly. 
d - No price modification will be allowed after Tourmaline Safaris receives the total payment of the service amount.

3 – Reservation -
a - Reservations must be sent in writing to Tourmaline Safaris (email/facsimile) and are considered as confirmed only after Tourmaline Safaris has received a 30% deposit of the total price. 
b - Tourmaline Safaris will only confirm the requested services on reception of a written reservation and a 30% deposit.
c - Reservations are subject to availability at the time of booking. Where services (accommodation, etc.) included in the quotation are unavailable, Tourmaline Safaris will replace them with an equivalent service where possible. If the new service should be of a lower or higher standard than initially planned, the difference will be refunded or applied to the client.

4 – Payment -
a - A 30% deposit of the total price is required at the time of booking.
b - Full pre-payment is required 40 days before departure.
c - If reservations are made less than 40 days ahead of departure, full pre-payment must accompany the confirmation.
d - Payment must be done by bank transfer or credit card payment to the Namibian bank account of Tourmaline Safaris as indicated on the invoice received.
Quotes are generally prepared in the local currency with a Euro equivalent indicated.
e - If payment is done by credit card, the exchange rate used will be the one set by guests’ bank at the time of the transaction.
f - If payment is done by bank transfer, the exchange rate (N$/Euro) will be adjusted to reflect the rate on the day the invoice was issued. If a guest’s bank offers them a better exchange rate, the guest can buy South African Rand and settle the payment in Rand on Tourmaline Safari’s bank account as referred to above.

5 – Customer cancellation - 
The cancellation of services must be sent to Tourmaline Safaris by registered letter.
Guests are subject to the following cancellation fees:
41 days or more prior to arrival : 20% of the total service amount.
28 - 40 days : 30% of the total service amount.
14 - 27 days : 50% of the total service amount.
7 - 13 days : 75% of the total service amount.
0 - 6 days : 100% of the total service amount.

6 – Modifications or cancellation by Tourmaline Safaris -
a - In light of unforeseeable circumstances such as road, meteorological or mechanical conditions, or geopolitical problems, it may be necessary for Tourmaline Safaris to modify or adjust guests’ itineraries accordingly.
b - If, in force majeure circumstance linked to guests’ safety or security, Tourmaline Safaris is forced to modify an itinerary, the guests will not be allowed to claim compensation. 
c - While Tourmaline Safaris does its best to ensure the validity and quality of the services provided by service providers, Tourmaline Safaris and its agents will under no circumstance be held responsible for the defection of a service provider.
d - If the number of registered guests on tour doesn’t meet initial expectations, departure could still be guaranteed on condition of an extra charge.

7 – Insurance -
a - Tourmaline Safaris service delivery does not include the following insurances: cancellation, personal baggage, emergency evacuation and medical assistance.
b - Insurance that covers guests comprehensively for medical expenses, medical assistance and emergency evacuation is a sine qua none condition for the use of Tourmaline Safaris services. These insurances are usually included in the guarantees of payment by credit card (to be confirmed by your bank). All insurance details with reference and contact numbers must be submitted to Tourmaline Safaris before guests’ departure (if problems arise, Tourmaline Safaris will have all the necessary information to launch an intervention). 

8 – Responsibility -
a - Tourmaline Safaris accepts no liability for delays due to accidents, mechanical breakdowns or any other causes. 
b - Tourmaline Safaris shall not be liable for loss or damage arising from any errors or omissions contained in its brochure or other literature, acts or omissions by a hotel, an airline, or other persons or entities on a passenger.
c - Tourmaline Safaris reserves the right to modify or cancel any services rendered impossible, illegal or not recommended by weather, strike, war, Government or other causes. Any additional costs or charges generated by these changes will be borne by the passenger.
d - Tourmaline Safaris, partners and service providers reserve the right, without prior notice and compensation, to cancel reservations and services of any passenger whose manners, behavior or potential diseases appears to be against the laws in force in the countries visited, welfare and safety of other passengers. The excluded passenger shall in no circumstances be entitled to any reimbursement and/or compensation.

9 – Health -
Tourmaline Safaris declines any and all responsibility regarding this subject. Also, Tourmaline Safaris recommend passengers to seek medical advice from a doctor. Before departure, guests and passengers must inform Tourmaline Safaris of every medical problem or particular health condition that they may be subject to. There is no age limit for a safari, but being in good health is a sine qua none to any departure for a safari in Namibia. Some specific activities organized by Tourmaline Safaris may require an excellent physical condition and participation in these may require a medical certificate, written in English and dated less than 30 days before the start date of the tour.

10 – Authority on tour -
a - At any time on a tour, the guide has the authority to take necessary decisions in order to assure the security and well being of all his passengers. 
b – All guests and passenger must abide according to the laws enforced in the country visited.
c - The guide will be able to modify and adapt the itinerary in accordance to road, meteorological or mechanical conditions. 

11 – Accidents - 
a - Please be aware that a safari may take you into close contact with wild animals. Although attacks by wild animals are rare, no one can guarantee that this will not occur while on safari in the African wilderness. Neither Tourmaline Safaris, nor their employees, can be held responsible for any injury or accident while on safari. 
b - While every precaution is taken to ensure the safety of all guests and passengers, the customer, their dependants or agents have no right of appeal for reimbursement, compensation or damages for personal injury, death or damage suffered during or after their tour.
c - Under no circumstances can Tourmaline Safaris be held responsible for death, injury, loss or damage that may occur to its guests or passengers.

12 – Baggage - 
The maximum allowed weight of baggage is 20 kg, or less if specified in the data sheet. The responsibility of baggage and personal effects are at all times the responsibility of the passenger. Tourmaline Safaris can in no case be liable for any loss or damage of baggage or personal effects.

13 – Visas -
a – It is the responsibility of each guest/passenger to ensure that they have all the necessary and valid visas for the countries visited. Neither Tourmaline Safaris nor its agents shall be liable for any visa not held by the passenger, or the costs to obtain such visas, nor shall they be responsible for any consequences that might arise of a person not holding the necessary visas.
b - For French nationals, passports must be valid for 6 months after the end of the stay and contain a minimum of two blank pages facing each other.

14 – Photography - 
Tourmaline Safaris reserves the right to use any photographs or film taken on safari by their agents or photographers for general publicity purposes without payment or permission. Tourmaline Safaris guarantee that no photographs of a compromising nature will be used. 

15 – Consent -
a - The payment of a deposit or any other partial payment for a reservation with Tourmaline Safaris constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this document, whether the guest has signed the booking form or not. The terms and conditions under which each guest/passenger accepts the service may only be amended or changed with a written and signed document from the CEO of Tourmaline Safaris. 
b - When booking a service with Tourmaline Safaris, passengers and agents implicitly accept the conditions of sale provide by service providers of Tourmaline Safaris; conditions of sale which may contain conditions which are not defined in these conditions of sale. 

 

16 – Law - 
These terms and conditions are governed in accordance with the Namibian law.
The information contained herein is correct at the time of print. Tourmaline Safaris cannot be held responsible for any changes that may occur at a later stage.

1) Definitions
a - Guest and passenger design all individual, group, company or other legal entity using Tourmaline Safaris services, and includes passengers agents.
b - Services design the transport or/and accommodations services or/and meals proposed by Tourmaline Safaris agreed by the passenger.
c - Partners design every entity, organisation, company : hotels, car rental company, flying company providing all or part of the services at Tourmaline Safaris.
d - Departure date design the planned departure date for the beginning of the services.

2) Quotation
a - The quotation is subject to accommodations and vehicles availability at the service reservation time.
b - All itinerary changes will involved a changed in its price.
c - The quotation is based on actual prices, on the quotation day. If because of inflation, the rate such as hotel rate or rate of any of the others (accommodation, petrol, taxes, change rate, entry fee, etc…) change, Tourmaline Safaris has the right to change its quotations prices in consequence.
d - No price modification will be allowed after that Tourmaline Safaris will have received the total service payment.

3) Reservation
a - Reservations must be send by writing to Tourmaline Safaris (email/facsimile)
b - A reservation is considered as confirmed only after Tourmaline Safaris as received a 30% deposit from the total service amount.
c - Tourmaline Safaris book the requested services, on reception of the written reservation and of 30% deposit, those booking are subject to availability.
d - In the case where, the services (accommodations) included in the quotation should be unavailable, Tourmaline Safaris would replace them by services of equivalent standard. If the new service should be of a lower standard to the quoted one, Tourmaline Safaris would refund the difference.

4) Payment
a - A 30% deposit of the total service amount is required at the service reservation.
b - Full pre-payment is required 40 days before departure.
c - If reservations is made less than 40 days before departure, full pre-payment must be joined to the service reservation.
d - Payment must be done either by bank transfer on Tourmaline Safaris bank account in Namibia which details will appear on the invoice or by credit card.

5) Customer cancellation - All service cancellation must be send by registered letter to Tourmaline Safaris postal address PO Box 40 739 Windhoek Namibia and by E.mail at our internet address This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The passenger is subject to the following cancellation fee :
40 days or more : 10% of the total service amount.
28 - 40 days : 30% of the total service amount.
14 - 27 days : 50% of the total service amount.
7 - 13 days : 75% of the total service amount.
0 - 6 days : 100% of the total service amount.

6) Modifications or cancellation by Tourmaline Safaris
a - If in major force circumstance linked to passengers security, Tourmaline Safaris is constrain to modify the tour or service, the guest will not be allowed to clamed any refund.
b - In function of unpredictable event such as road conditions, meteorological, mechanical, geopolitics… we may have to modify and adapt the itinerary in accordance to those conditions.
c - While Tourmaline Safaris is doing its best in order to be sure of its product validity and of the quality service given by the partners, Tourmaline Safaris and its agents can not in any circumstance be held responsible for one partner defection.
d - If the number of registered people doesn't reach initial expectation, the departure could still be guarantee nevertheless on condition of an extra charge.

7) Insurance
a - Tourmaline Safaris services do not includes insurance cancellation, curtailment, medical expenses, personal baggage, emergency evacuation, medical assistance and money.
b - Insurance submission to a comprehensive insurance covering guest for medical expenses, medical assistance and emergency evacuation is a sine qua none condition for a the use of Tourmaline Safaris services. All insurance details with reference number and contact number will have to submitted to Tourmaline Safaris before departure.

8) Responsibility
a - Tourmaline Safaris declines all responsibility in case of delay due to accident, mechanical breakdown or any other causes.
b - Neither Tourmaline Safaris nor any person acting for, through or on behalf of Tourmaline Safaris shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not
c - In addition Tourmaline Safaris shall have the right to, at any time, at its discretion, cancel any tour or the remainder thereof or make any alteration in route, accommodation, price or other details and in the event of any tour being rendered impossible illegal or inadvisable by weather, strike, war, Government or interference or any other cause whatsoever. The extra expenses incurred as a result thereof shall be the responsibility of the passengers.
d - Tourmaline Safaris may, at its discretion and without liability or cost at itself at any time, cancel or terminate the passenger's booking and particular without limiting the generality of the foregoing it shall be entitled to do so in the event of illness or the illegal or incompatible behaviour of the passenger, who shall in such circumstances not be entitled to any refund.

9) Health
Concerning this chapter Tourmaline Safaris declines all responsibility. Also it is recommended to the passengers to take medical advice from a doctor. The passenger must inform Tourmaline Safaris before departure of every medical problem or particular sanitary condition he may be subject to. There is no age limit for a safari but being in good health is a sine qua none condition to all departure. Some specific activity may require excellent physical abilities, participation to those activities may require a medical certificate.

10) Authority on tour
a - At any time on a tour, the guide have authority to take necessary decisions in order to assure the security and well being of all passengers.
b - The passenger must behave according to the visited country law enforcement.
c - The guide will be able to modify and adapt the itinerary in according to road conditions, meteorological or mechanical matter.

11) Accident
Please be aware that a safari may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into African wilderness can guarantee that this will not occur. Neither Tourmaline Safaris, not their employees can be held responsible for any injury or accident on the safari.
Under no circumstance, Tourmaline Safaris nor any person acting for, through or on behalf of Tourmaline Safaris shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for any injury, decease, loss or any other kind of damage that may arise at the passenger whatsoever are the circumstances.

12) Baggage
For safety and because space is restricted, baggage in charter aircraft is restricted to a maximum of 12kg per person in a soft bag. Should guest arrive with excess baggage without prior warning their baggage could be delayed as we may have to fly the baggage into camps at later stage at considerable extra cost to you. However should the guests know in advance that the baggage will exceed the limit, we can usually book an extra seat for the bags on the aircraft, at an additional cost. Baggage and personal effect is the passenger responsibility, Tourmaline Safaris can not be held responsible for any damage or loss.

13) Visas
The onus is upon the guest to ensure that passport and visas are valid for the countries visited. The company, their staff and their agents cannot be held liable for any visas, etc… not held by the guests, nor the cost of visas.


14) Photography
Tourmaline Safaris reserves the right without further notice to make use of any photograph or film taken on safari by our photographers for general publicity purposes without payment or permission. We guarantee that no photographs of a compromising nature will be used.

15) Consent
The payment of the deposit or any other partial payment for a reservation on a safari constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained this document whether the guest has signed the booking form or not. The terms under which you agree to take this safaris, cannot be changed or amended except in writing, signed by an authorised director of the company. Some partners may impose age limit or restricting conditions to access there services not detailed in this document, all booking done through Tourmaline safaris involves that the passenger accept the booking terms and conditions of all partners he may indirectly use the services.

16) Law
Those bookings terms and conditions are done according to the Namibian law.
This correct at its publication time, Tourmaline Safaris can not be held responsible for any change that may arise subsequently.
 

Tourmaline safaris - Travel Safari in Namibia - Botswana - South Africa


South Africa
: Free State   Limpopo Nothern Cape Western Cape Eastern Cape Kwazulu Natal North-West Province Mpumalanga


Our trails lodge and camping in Namibiain  Botswana |   in South Africa

Sitemap
Our contact in Namibia : Phone/Fax : 00 264 61 22 01 97 - info@tourmalinesafaris.com
Address : P.O. Box 40 739, Windhoek - NAMIBIA